Pricing starts from around $20 / £30 / AUD$30 a month when paid annually, with additional plans offering further advanced features. It also sports integrations for more than 170 software platforms, including Facebook, Messenger, WordPress, Salesforce, Shopify, Dropbox, and many others. What’s more, LiveChat lets you organize all your communications (including emails, chats, SMS, apps, etc) in a user-friendly dashboard. It’s also possible to receive chat notifications, ask customers to rate chats and complete short surveys, ask new visitors if they’d like to chat, tell customers about new announcements and products, and much more. In terms of other live chat functions, you can see what customers are typing before they even send their message, assign contextual tags to each chat, or access previous chats using an archive. Another handy feature is the ability to send a live chat to another customer support representative, which is important for businesses with many different teams. It’s possible to send files, links, calendars, and canned responses that answer common questions through this chat box.

With it, you can create a chat box to communicate with customers on your website. Thanks to its ease of use and a great range of features, LiveChat is our choice for the best live chat software around.

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